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NeuPass

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Neupass Terms & Conditions
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Member Specific Terms and Conditions

Taj InnerCircle Copper Member
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  • Taj InnerCircle Copper is the base tier available to guests above the age of 18 years.
  • Taj InnerCircle Copper tier member will earn 4 NeuCoins for every INR 100 of eligible spending, net of taxes at participating IHCL Hotels including Ginger Hotels.
  • Tree of Life Hotels are not a part of this offer.

Benefits

10% Savings on Best Available Rates (BAR) throughout the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings.

10% Savings on Food & Beverage:
  • This benefit entitles Members to Food and Beverage discount (including alcohol), at restaurants across Taj, SeleQtions, Gateway, Vivanta and participating Ginger hotels for a maximum of 10 people at a time.
  • The benefit is applicable at all Food & Beverage outlets, including in-room dining and take away orders.
  • F&B discount is not applicable at Tree of Life and amã Stays & Trails.
  • F&B discount is not applicable at the following Ginger Hotels
  • Ginger Goa, Dona Paula;
  • Ginger Ahmedabad Satellite;
  • Ginger Ahmedabad (SG Road);
  • Ginger Thane;
  • Ginger Goa, Madgaon;
  • Ginger Aurangabad;
  • Ginger Guwahati;
  • Ginger Katra;
  • Ginger Tirupur;
  • Ginger Dwarka
  • A valid NeuPass Membership number and/or registered mobile number must be provided at the time of availing this benefit.
  • Government taxes/levies must be paid as applicable, on the total bill value.
  • The Member must be present to avail the benefit.
  • The table booking must be done in advance at the restaurant to avail this benefit, subject to availability as per the restaurant protocols and time slots.
  • This benefit cannot be clubbed with other offers, other discounted or package rates, and special promotions or events/banquet functions and/or bookings.
  • No two or more discounts can be clubbed to avail this benefit.
  • This benefit can be used for multiple transactions.
  • This benefit is not valid for use at any other service establishment and is not redeemable for cash.
  • NeuCoins earning will be calculated on the net bill amount after applying the 10% Food & Beverages discount.
  • Upon providing the registered mobile number, the discount will be validated with an OTP.
  • Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
  • All Terms and Conditions of the Tata Neu Member Programme will apply.
  • Please visit here for all Member Programme Terms and Conditions and eligibility.

Other Benefits
  • Member Points/NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000 and maximum amount of INR 25000.
  • For Member service assistance, please call 1800 202 8282 from 9:00 am to 6:00 pm or write at customercare@tataneu.com
  • Tree of Life Resorts & Hotels currently is not a participating brand under the NeuPass loyalty membership program. All benefits / Vouchers and Earning/Redemption of NeuCoins will not be eligible.
  • Taj InnerCircle Silver tier member is achieved on eligible spends of INR 01 lakh or stays of 10 eligible room nights.
  • Taj InnerCircle Silver tier members will earn 05 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL Hotels.
  • Taj InnerCircle Silver tier member will earn 04 NeuCoins for every INR 100 of eligible spends, net of taxes at participating Ginger Hotels.
  • A Taj InnerCircle Silver tier member will be eligible for 2-hour late-checkout, subject to availability.
  • Tree of Life Hotels are not a part of this offer.

Benefits

10% Savings on Best Available Rates (BAR) throughout the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings.
  • A valid Membership number / registered mobile number should be provided at the time of booking for further verification during check-in. Please note the participating hotel where such booking is made, has the liberty to cancel or amend rates in the event that member details are not provided prior to check-in.
  • This offer is available at participating Taj, SeleQtions, Gateway, Vivanta, Ginger Hotels and amã Stays & Trails only and is subject to room availability. Tree of Life Hotels is not a participating brand in this offer.
  • Member can book their stay for a maximum length of 30 nights at any of the participating hotels at member discounted rate. For stays more than 30 nights, prior, written approval from the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature as well as apply special rates.
  • Members are eligible to earn member points/NeuCoins only on direct bookings made via the Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office or Hotel Reservation Office. Any bookings made via third party sites will not be eligible for Member points/NeuCoins.
  • Government taxes/levies must be paid as applicable, on the total bill.
  • Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
  • All Terms and Conditions of the Tata Neu Member Programme will apply.
  • Please visit here for all Member Programme Terms and Conditions and eligibility.

10% Savings on Food & Beverage
  • This benefit entitles Members to Food and Beverage discount (including alcohol), at restaurants across Taj, SeleQtions, Gateway, Vivanta and participating Ginger hotels for a maximum of 10 people at a time.
  • The benefit is applicable at all Food & Beverage outlets, including in-room dining and take away orders.
  • F&B discount is not applicable at Tree of Life hotels, and amã Stays & Trails.
  • F&B discount is not applicable at the following Ginger Hotels
  • Ginger Goa, Dona Paula;
  • Ginger Ahmedabad Satellite;
  • Ginger Ahmedabad (SG Road);
  • Ginger Thane;
  • Ginger Goa, Madgaon;
  • Ginger Aurangabad;
  • Ginger Guwahati;
  • Ginger Katra;
  • Ginger Tirupur;
  • Ginger Dwarka
  • A valid NeuPass Membership number and/or registered mobile number must be provided at the time of availing this benefit.
  • Government taxes/levies must be paid as applicable, on the total bill value.
  • The Member must be present to avail this benefit.
  • The table booking must be done in advance at the restaurant to avail this benefit, subject to availability as per the restaurant protocols and time slots.
  • This benefit cannot be clubbed with other offers, other discounted or package rates, and special promotions or events/banquet functions and/or bookings.
  • No two or more discounts can be clubbed to avail this benefit.
  • This benefit can be used for multiple transactions.
  • This benefit is not valid for use at any other service establishment and is not redeemable for cash.
  • NeuCoins earning will be calculated on the net bill amount after applying the 10% Food & Beverages discount.
  • Upon providing the registered mobile number, the discount will be validated with an OTP.
  • Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
  • All Terms and Conditions of the Tata Neu Member Programme will apply.
  • Please visit here for all Member Programme Terms and Conditions and eligibility.

Other Benefits
  • Member Points/NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000 and maximum amount of INR 25000.
  • For Member service assistance, please call 1800 202 8282 from 9:00 am to 6:00 pm or write at customercare@tataneu.com
  • Tree of Life Resorts & Hotels currently is not a participating brand under the NeuPass loyalty membership program. All benefits / Vouchers and Earning/Redemption of NeuCoins will not be eligible.
  • Taj InnerCircle Gold tier is achieved on eligible spends of INR 04 lakhs or stays of 40 eligible room nights.
  • A Taj InnerCircle Gold tier member will earn 07 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL Hotels except Ginger Hotels.
  • A Taj InnerCircle Gold tier member will earn 04 NeuCoins for every INR 100 of eligible spends, net of taxes at participating Ginger Hotels.
  • A Taj InnerCircle Gold tier member will be eligible for a 2-hour early check-in and 2-hour late-checkout, subject to availability.
  • Taj InnerCircle Gold Member will be eligible for Priority Check-in.
  • Tree of Life Hotels are not a part of this offer


Benefits

15% Savings on Best Available Rates (BAR) throughout the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings.
  • A valid Membership number / registered mobile number should be provided at the time of booking for further verification during check-in. Please note the participating hotel where such booking is made, has the liberty to cancel or amend rates in the event that member details are not provided prior to check-in.
  • This offer is available at participating Taj, SeleQtions, Gateway, Vivanta, Ginger Hotels and amã Stays & Trails only and is subject to room availability. Tree of Life Hotels is not a participating brand in this offer.
  • Member can book their stay for a maximum length of 30 nights at any of the participating hotels at member discounted rate. For stays more than 30 nights, prior, written approval from the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature as well as apply special rates.
  • Members are eligible to earn member points/NeuCoins only on direct bookings made via the Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office or Hotel Reservation Office. Any bookings made via third party sites will not be eligible for Member points/NeuCoins.
  • Government taxes/levies must be paid as applicable, on the total bill value.
  • Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
  • All Terms and Conditions of the Tata Neu Member Programme will apply.
  • Please visit here for all Member Programme Terms and Conditions and eligibility.


15% Savings on Food & Beverage
  • This benefit entitles Members to Food and Beverage discount (including alcohol), at restaurants across Taj, SeleQtions, Gateway, Vivanta and participating Ginger hotels for a maximum of 10 people at a time.
  • The benefit is applicable at all Food & Beverage outlets, including in-room dining and take away orders.
  • F&B discount is not applicable at Tree of Life hotels, and amã Stays & Trails.
  • F&B discount is not applicable at the following Ginger Hotels
  • Ginger Goa, Dona Paula;
  • Ginger Ahmedabad Satellite;
  • Ginger Ahmedabad (SG Road);
  • Ginger Thane;
  • Ginger Goa, Madgaon;
  • Ginger Aurangabad;
  • Ginger Guwahati;
  • Ginger Katra;
  • Ginger Tirupur;
  • Ginger Dwarka
  • A valid NeuPass Membership number and/or registered mobile number must be provided at the time of availing this benefit.
  • Government taxes/levies must be paid as applicable, on the total bill value.
  • The Member must be present to avail this benefit.
  • The table booking must be done in advance at the restaurant to avail this benefit, subject to availability as per the restaurant protocols and time slots.
  • This benefit cannot be clubbed with other offers, other discounted or package rates, and special promotions or events/banquet functions and/or bookings.
  • No two or more discounts can be clubbed to avail this benefit.
  • This benefit can be used for multiple transactions.
  • This benefit is not valid for use at any other service establishment and is not redeemable for cash.
  • NeuCoins earning will be calculated on the net bill amount after applying the 15% Food & Beverages discount.
  • Upon providing the registered mobile number, the discount will be validated with an OTP.
  • Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
  • All Terms and Conditions of the Tata Neu Member Programme will apply.
  • Please visit here for all Member Programme Terms and Conditions and eligible spends.

Other Benefits
  • Member Points/NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000 and maximum amount of INR 25000.
  • For 24-hour dedicated Member service assistance, please call +91 22 6905 0055 or write at gold@tajhotels.com
  • Tree of Life Resorts & Hotels currently is not a participating brand under the NeuPass loyalty membership program. All benefits / Vouchers and Earning/Redemption of NeuCoins will not be eligible.
  • Taj InnerCircle Platinum tier is achieved on eligible spends of INR 08 lakhs or stays of 80 eligible room nights.
  • A Taj InnerCircle Platinum tier member will earn 08 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL Hotels except Ginger Hotels.
  • A Taj InnerCircle Platinum tier member will earn 04 NeuCoins for every INR 100 of eligible spends, net of taxes at participating Ginger Hotels.
  • Tree of Life Hotels are not a part of this offer.
  • A Taj InnerCircle Platinum tier member will be eligible for a 4-hour early check-in and 4-hour late check-out, subject to availability.
  • Priority check-in and the convenience of an in-room check-in is subject to availability at the participating hotels.

Benefits

25% Savings on Best Available Rates (BAR) through the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings.
  • A valid Membership number / registered mobile number should be provided at the time of booking for further verification during check-in. Please note the participating hotel where such booking is made, has the liberty to cancel or amend rates in the event that member details are not provided prior to check-in.
  • This offer is available at participating Taj, SeleQtions, Gateway, Vivanta, Ginger Hotels and amã Stays & Trails only and is subject to room availability. Tree of Life Hotels is not a participating brand in this offer.
  • Member can book their stay for a maximum length of 30 nights at any of the participating hotels at member discounted rate. For stays more than 30 nights, prior, written approval from the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature as well as apply special rates.
  • Members are eligible to earn member points/NeuCoins only on direct bookings made via the Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office or Hotel Reservation Office. Any bookings made via third party sites will not be eligible for Member points/NeuCoins.
  • Government taxes/levies must be paid as applicable, on the total bill value.
  • Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
  • All Terms and Conditions of the Tata Neu Member Programme will apply.
  • Please visit here for all Member Programme Terms and Conditions and eligibility.


25% Savings on Food & Beverage
  • This benefit entitles Members to Food and Beverage discount (including alcohol), at restaurants across Taj, SeleQtions, Gateway, Vivanta and participating Ginger hotels for a maximum of 10 people at a time.
  • The benefit is applicable at all Food & Beverage outlets, including in-room dining and take away orders.
  • F&B discount is not applicable at Ginger hotels, Tree of Life hotels, and amã Stays & Trails.
  • F&B discount is not applicable at the following Ginger Hotels
  • Ginger Goa, Dona Paula;
  • Ginger Ahmedabad Satellite;
  • Ginger Ahmedabad (SG Road);
  • Ginger Thane;
  • Ginger Goa, Madgaon;
  • Ginger Aurangabad;
  • Ginger Guwahati;
  • Ginger Katra;
  • Ginger Tirupur;
  • Ginger Dwarka
  • A valid NeuPass Membership number and/or registered mobile number must be provided at the time of availing this benefit.
  • Government taxes/levies must be paid as applicable, on the total bill value.
  • The Member must be present to avail this such benefit.
  • The table booking must be done in advance at the restaurant to avail this benefit, subject to availability as per the restaurant protocols and time slots.
  • This benefit cannot be clubbed with other offers, other discounted or package rates, and special promotions or events/banquet functions and/or bookings.
  • No two or more discounts can be clubbed to avail this benefit.
  • This benefit can be used for multiple transactions.
  • This benefit is not valid for use at any other service establishment and is not redeemable for cash.
  • NeuCoins earning will be calculated on the net bill amount after applying the 25% Food & Beverages discount.
  • Upon providing the registered mobile number, the discount will be validated with an OTP.
  • Any dispute pertaining to the use of this benefit shall be governed by the laws of India and the parties submit to the exclusive jurisdiction of the courts at Mumbai.
  • All Terms and Conditions of the Tata Neu Member Programme will apply.
  • Please visit here for all Member Programme Terms and Conditions and eligible spendings


Other Benefits
  • Member Points/NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000 and maximum amount of INR 25000.
  • For 24-hour dedicated Member service assistance, please call 1800 11 4825 or write at platinum@tajhotels.com
  • Tree of Life Resorts & Hotels currently is not a participating brand under the NeuPass loyalty membership program. All benefits / Vouchers and Earning/Redemption of NeuCoins will not be eligible.
  • The member tier will be upgraded upon meeting the eligibility criteria, which include room nights or eligible spend. All benefits associated with the new tier will become active and valid from the date of the upgrade. The upgraded tier will remain valid for 365 days from the date of the upgrade.
  • A member can either earn NeuCoins or burn NeuCoins in a single transaction; both actions cannot occur simultaneously within the same transaction.
  • Member Points / NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000 and maximum amount of INR 25000.
  • For Copper and Silver Member service assistance, please call 1800 202 8282 from 9:00 am to 6:00 pm or write to us at customercare@tataneu.com
  • For Gold Member assistance, please call +91 22 6905 0055 (available 24/7) or write to us at gold@tajhotels.com · For Platinum members 24-hour dedicated service assistance, please call 1800 11 4825 or write tous at platinum@tajhotels.com
  • Tree of Life Resorts & Hotels currently is not a participating brand under the NeuPass loyalty membership program. All benefits / Vouchers and Earning/Redemption of NeuCoins will not be eligible.
  • A valid Membership number / registered mobile number should be provided at the time of booking for further verification at IHCL hotels Unit.
  • All Terms and Conditions of the Tata Neu Member Programme will apply.
  • Tata Neu member benefits cannot be sold, bartered, or transferred.
  • IHCL may refuse to honour or recognize any NeuCoins or benefits which Tata Neu believes may have been transferred, sold or bartered, subject to the below:
  • Death - In the event of a Tata Neu Member's death, Tata Neu may, in its sole discretion, allow unutilized NeuCoins from the deceased Tata Neu Member's Membership Account to be transferred to a family member or a friend who is an active Tata Neu Member upon Tata Neu's receipt and review of all requested documentation and communications.
  • Duplicate Membership Accounts - In the event that an individual user has more than 01 Membership Account. Tata Neu may allow NeuCoins and benefits to be transferred from 01 Membership Account to another upon Tata Neu's receipt and review of any requested documentation evidencing such duplication of Membership Accounts.